Refund policy
Refund Policy
Last updated: July 22, 2026
Thank you for purchasing from Hidden Systems.
This Refund Policy applies to digital products purchased through readhiddensystems.com.
1. Digital Products
Hidden Systems sells digital products, including e-books and downloadable digital content.
Because digital products are delivered electronically and may be accessed or downloaded shortly after purchase, all sales are generally final once the digital product has been delivered or access has been provided.
We do not accept returns of digital products, and we generally do not provide refunds simply because a customer changes their mind, no longer wants the product, or does not use or finish the product.
Nothing in this Refund Policy limits any rights you may have that cannot legally be waived under applicable consumer protection law.
2. Delivery or Access Problems
If you successfully complete a purchase but do not receive access to your digital product, please contact us at adrian@readhiddensystems.com.
Before contacting us, please check:
- the email address used when placing your order;
- your spam or junk folder; and
- whether you received an order confirmation or download email.
If there is a technical problem with the file or delivery system, we will make reasonable efforts to provide you with working access to the product.
A technical delivery problem does not automatically require a refund if we can successfully provide the purchased product.
3. Duplicate or Incorrect Charges
If you believe you were charged more than once for the same purchase or were charged incorrectly, contact us at adrian@readhiddensystems.com.
We will review the transaction and, if we confirm that an incorrect or duplicate charge occurred, we will issue an appropriate refund.
4. Refund Requests
Although digital purchases are generally final, we may review exceptional circumstances on a case-by-case basis.
To request a review, contact:
adrian@readhiddensystems.com
Please include your name, email address used for the purchase, order information, and a brief explanation of the issue.
Submitting a request does not guarantee that a refund will be approved.
5. Approved Refunds
If a refund is approved, it will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your bank, card issuer, PayPal, or other payment provider.
Shopify states that refunds are issued using the same payment method and currency originally used for the order.
6. Chargebacks and Payment Disputes
If you experience a problem with your purchase, we encourage you to contact us first so that we have an opportunity to resolve the issue.
Nothing in this policy prevents you from exercising rights available through your payment provider or under applicable law.
7. Consumer Rights
This Refund Policy does not exclude, restrict, or modify any consumer rights that cannot lawfully be excluded or waived.
Customers located outside the United States may have additional statutory rights under the laws applicable to them.
8. Contact
For questions regarding refunds, digital delivery, or your purchase, contact:
Hidden Systems
Wyoming, United States
Email: adrian@readhiddensystems.com
Website: readhiddensystems.com